TERMS AND CONDITIONS

These terms and conditions are strictly for the “CUSTOMER” of The Paint Anchorage Team LLC and are confidential between those two parties only, this is not to be passed onto any third parties other than the “CUSTOMER” of The Paint Anchorage Team LLC that they are conducting business with.

The Paint Anchorage Team LLC – Painting Contractors

• TERMINOLOGY
• QUOTES
• PAINT PRODUCTS
• WARRANTIES / GUARANTEES
• CUSTOMER RESPONSIBILITIES
• SAFETY
• PAYMENTS / DEPOSITS / INVOICES
• TIMEFRAMES / SCHEDULE
• WEATHER CONDITIONS
• ACCESS TO THE PROPERTY
• LEAVING EQUIPMENT ON THE PREMISES
• ADDITIONAL WORK
• EXTRA COSTS / CHANGE ORDERS
• INSPECTION OF COMPLETED WORK
• CUSTOMER RIGHTS
• INDUSTRY STANDARDS
• WORK ON NEW HOMES
• PROMOTIONS / ADVERTISING
• COMPLAINTS
• LEGAL ACTIONS

“We” “Our” “Us” refers to Team The Paint Anchorage LLC (Anchorage Painting Contractor) contractors of 3601 E. 68th  Ave, Anchorage, Alaska 99507. “You” “Property owner” refers to the client/customer or whoever has contracted the services of Team The Paint Anchorage LLC.

We will supply / provide a FREE quote to you within 7 business days of receiving your request to get a quote. “Normally it will not take us this long at all to get the painting quote to you.” It is your responsibility to ensure you have provided us with the correct information to ensure we can return the quote to you in a timely manor.

Our quotes are valid for 6 months from date of receipt, unless we agree otherwise.

The Paint Anchorage Team LLC quotes are negotiable sometimes unless we choose not to offer a discount. We want to earn your business and will negotiate if needed.

It would be nice if ALL quotes provided would be printed off signed. Either handing a copy directly to us in person, emailed back to us, or a copy sent back to us in the mail prior to any work commencing. (This is not necessary to get the work started. If a deposit is given this is enough to start the job).

In accepting our quotes you have therefore deemed to have accepted our terms and conditions.

The Paint Anchorage Team LLC reserve the right to alter / change products used on any project without prior notice but, will only do this if the customer is unavailable to talk with or the customer is out of state.

All paint products are the customers after the deposit has been made. They will remain the property of the customer while we are on the job. if the customer chooses to use another contractor in the middle of the job the customer will be charged the full price for all paint and supplies.

We accept no responsibility for the choice of colors on any project, even if we help you with colors that are popular in the market. We will not be responsible for your color choices.

If for any the reason the customer changes their mind after they have chosen a color, any and all associated paint costs with this change of mind will be incurred by the client in full prior to moving forward, and this includes any labor costs during the process.

We do not accept responsibility for yellowing of any gloss enamel products. Things like this are out of our control.

We reserve the right to pass on any price increases from our suppliers during a project to the property owner, we do not know when these may happen so we cannot offer any notice to the customer. NOTE: We only see this on a yearly basis and if customers come to us with an old out dated quote we will ask to update it if they want the work scheduled.

WARRANTIES / GUARANTEES

The Paint Anchorage Team LLC warrants that all materials will be of standard or above quality. Labor is warranted for a period of (5) years. All product warranties will be extended to customer upon the date payment in full for work is completed. The Paint Anchorage Team LLC liability under a warranty claim shall not exceed the total price charged for the work performed.

Customer shall make warranty claims immediately upon discovering defect or performance problem to The Paint Anchorage Team LLC. *in the event that the substrate or any prior paint coatings fail beneath what The Paint Anchorage Team LLC has installed and/or applied, The Paint Anchorage Team LLC will not be held liable for the failure of the substrate or any coating. Failure to comply with the terms, conditions, and payment schedule of this agreement will void all warranties.

The Paint Anchorage Team LLC will guarantee that the paint applied to your house or building will be put on to manufactures specs to ensure proper life of the paint applied.

The Paint Anchorage Team LLC will not warranty stain products or sealers such as Rawhide or Timberflex. These products have a maintenance schedule of every 2-3 years after every application to maintain the house. So it is up to the homeowner to schedule a maintenance re-coating.

The Paint Anchorage Team LLC will not warranty any constant moving components such as man doors, garage doors, cabinet doors, closet doors, etc… Also flat surfaces that collect moisture such as deck surfaces or deck hand rail top caps, these exterior surfaces should always be stained only and never painted.

The Paint Anchorage LLC will not be responsible for any uncontrollable acts of nature such as earthquakes, floods, wind or even insects flying into the paint sorry we can’t prevent this either.

The Customer should take the responsibility to remove items from any and all work areas, all household and personal items, with the exception of large furniture such as sofas and beds, and store those items away from the work area during the duration of the job. The Paint Anchorage Team LLC will not be held liable for damage to any items not removed from the work area.

Any or All items remaining in the work area will be moved by us in order to the job. We will move large furniture at no cost to the customer (unless specified otherwise). We will not be held liable for any damage caused by moving any items away or out of the work areas. The customer allows us to move things at their own risk even though we will be as gentle as possible with their property.

Due to insurance regulations and safety procedures the customer will do their best to keep the areas clear. The customer, other contractors, workers, children, pets, and other individuals will not enter the work area unless agreed upon by both the customer and us.

If other contractors, workers, children, pets, or individuals are to be present during the duration of the job, the customer should not schedule or permit other activities that will interfere with or prevent the timely and successful completion of the work we were hired to do.

The Paint Anchorage Team LLC shall not be held liable or be responsible for any damage caused to its work by anyone other than The Paint Anchorage Team LLC and its staff. The customer agrees to compensate the contractor at the rate of $45 per man-hour to correct all such damage.

We will preform all duties in painting your house or building in compliance with all safety regulations specified by the State of Alaska.

We require a 50% deposit a few days prior to starting your job. Once we have started all deposits are none refundable under any circumstances. We may offer a smaller deposit amount at our discretion and sometimes don’t even require a deposit depending on the size of the job.

The Paint Anchorage Team LLC reserve the right to request and receive a progress payment during any project.

All jobs must be paid on the day of completion of any project or within 24hrs.

Any outstanding payment after 5 days will start to incur a finance charge of 20% of the full amount owed and will keep incurring this charge every 5 days after the date of completion to the job until all balances have been paid in full.

We accept payments by CASH, CHECK, CREDIT CARD OR CASHIERS CHECK. We do not accept payment via PAYPAL OR ONLINE BANK TRANSFERS.

We will always do our best to follow timelines and/or a schedule where possible. All scheduled painting jobs are subject to weather conditions and/or any unforeseeable circumstances out of our control.

Once we have your deposit, set a start date and told you when we will be at your property work will commence. If we do not have the deposit we will require all deposits to be paid right away before the job starts.

We accept no responsibility for any loss of time or otherwise due to sticking to our schedule for a job needing to be done. Jobs are taken on a first come first serve basis and we will not stop on one job to start another job until the current job we are on is completed.

We do our best to work with everyone on all their schedules. If a project needs to be done very fast and are told ahead of time we can do our best to be done by the date you specify.

We reserve the right to cancel potential start dates if the contract has not been returned and signed, also if the deposit has not been paid.

We will keep you posted every step of the way we will inform you on when we will be able to get to your house or building. Also the customer can keep in contact with us at their discretion to find out when we will be getting to their job.

We reserve the right to postpone any job due to bad weather conditions. Start Dates and Project Completion schedule is subject to weather conditions.

Weather conditions are conditions extremely important and we will not preform the job unless we have optimal conditions. If the weather is not suitable for the paint application process and or preparation of painted surfaces the work will not be preformed until the weather is suitable.

Customer agrees and understands that access to the job site must be provided between 10am and 6pm, Monday through Friday and maybe weekends, for the duration of this job. If at any time access is not available to The Paint Anchorage Team LLC for any reason, the customer agrees to reschedule a time to get on or into the property to complete the job. If an interior keys or access will be given however the customer decides to let The Paint Anchorage Team LLC in the residence.

From time to time we will leave certain equipment on the premises until we have completed the job. Customer is not responsible for the equipment left on the premises, this is only for our convenience to further get the customers job done more efficiently.

ADDITIONAL WORK

Any additional work not stated in the customers painting quote will be charged at our normal hourly rate of $75.00 an hour per man hour on the job.

Or we can create a new quote for the additional work wanting to have done.

It is the client’s responsibility to carefully read and understand the quote issued and inform our office prior to work commencing if there are any issues that are not made clear.

This contract may only be changed in person and in writing. Additional work performed to be an extra charge added to final bill above the total price stated within the scope of the job specified.

Additional work needs to be approved by customer prior to commencing, by signature, on a change order form or a new updated quote for the job.

Once the job is completed, the customer agrees to conduct an inspection of the work with the us to ensure all areas have been taken care of according to the quote given. All defects to the property and uncompleted items should be noted at this time.

The inspection must occur under normal lighting conditions, without magnification, and from a normal viewing position, in accordance with the industry standards. Then we will complete the uncompleted or items on the completion check list to ensure the job is done and the customer is completely satisfied.

Full Payment of the job is to be given only when the customer is completely satisfied with all work done according to the painting quote or contract. If payment is not given please see legal actions.

The customer has the right to cancel the job within (3) days of the job starting. If the customer wishes to cancel the job, a cancellation notice from the customer over the phone or by email will be suffice. Upon receipt of the cancellation notice, we will return 100% of any deposit or property within ten (5) business days.

If cancellation notice is made after midnight (3) days prior to the job resulting in only 2 days until the job starts, then we will retain 10% of the total price for the job out of the deposit on top of the paint costs incurred if the paint was purchased and made already since this is a non-returnable item.

When you hire The Paint Anchorage Team LLC you can be sure that all surface preparation, painting applications, and/or installations shall meet or exceed industry standards. You are hiring an experienced, professional painting contractor. Elements of the job will meet or exceed normal accepted practices in the painting industry.

The Paint Anchorage Team LLC will not paint any new homes until all electrical lighting has been cleared for painting and are operational.

We do not accept responsibility for the gapping of cornices, doorframes and trim casing gaps, window frames and trim casing gaps as this should have been carried out by the customer’s builder. We will address this in our quote and it will add additional costs.

We refuse to paint any new homes projects until all other tradespeople have completed their contracts, have left the premises and are completely done. If we end up going in and painting before every other contractor is done, we will not be responsible for the touch ups when they come back to finish their job.

We do not accept responsibility for any damage caused by any other tradespeople while painting new homes; any cost associated with this is the responsibility of the property owner. Or if the homeowner decides to have us do it their will be a per man hour charge of $45 to fix and / or repaint areas needed.

The customer authorizes The Paint Anchorage Team LLC to display a sign with our company name on it for the duration of the job will be put out front in the yard if doing an exterior paint job, and to use photographs taken at the job site for display to future customers, promotion, and advertising, without compensation to the customer. We use this only for proof of work being done by us and to put into our own portfolio.

Any customer complaints are to be lodged with The Paint Anchorage Team LLC in writing within 7 days of any issues arising about the job that was just finished. We will not take into consideration any complaints after 30 days have past.

The customer is to contact The Paint Anchorage Team LLC directly by phone, email or have us stop by their house again to tell us the complaint or give it to us in writing so that we can do our best to resolve the problem.

All complaints are to be kept confidential and if the client proceeds to post any complaints via third party social networking sites on the internet or any other media avenues without us knowing first, The Paint Anchorage Team LLC reserve the right to take legal action against any party to reclaim any losses in revenue.

This is considered slanderous commenting about the company and will not be tolerated.

Legal notice: Unless otherwise agreed to in writing prior to start-up of work, payments received later than 48 hours from date of completion are levied a service charge of 20% interest on the full amount of the job every (5) days and added to balance total.

After (30) days of non-payment in full The Paint Anchorage Team LLC will then have to protect our investment and place a lien against the property the work was preformed on.

So… Please Pay Promptly.