Warranty

By the law here in Alaska, Painting Contractors that offer Painting Services to customers are NOT required to give a warranty of any kind to any painting project where paint is applied on the inside or outside of the house or building.

Many painting companies take advantage of this. They skip a lot of the necessary prep-work needed to get the job done right that makes the exterior paint last. The end result is that the customer has to paint the house or building yet again in just a couple years after being done.

At The Paint Anchorage Team, we like to think we do things differently. By offering a 5-Year Warranty to our customers. We are basically going above and beyond what the state of Alaska even requires us to do. Also giving you a fantastic value and peace of mind for your money.

© The Paint Anchorage Team LLC

On this page, we’ll explain why we’re able to offer an extensive warranty and why Alaska houses need this kind of protection.

Below is an overview of what our warranty covers and does not cover on this page…

We are Specialty Contractor and warrants workmanship for a period of 54 months from the final billing period. The Paint Anchorage Team warrants against paint being missed in spots, peeling, chipping and/or blistering of paint we apply resulting from faulty workmanship.

If paint failure appears during the warranty period due to improper workmanship, The Paint Anchorage Team will supply all the labor and materials to correct the problem areas. Warranty service shall be as prompt as possible and courteous when getting the work done.

We only use Lifetime Warranty paint products from Sherwin Williams and this is the only brand we will warranty.

For this Warranty to be Valid, you must…

• Pay the Full Contract Amount
• Retain a copy of the Original Contract
• Retain a copy of your evidence of payment in Full
• Retain a copy of the Warranty Certificate sent to your email in your name after job is completed
• Pay for all Materials used for the repairs if the paint is out of Warranty
• Make the property accessible to the Contractor in order to preform the repairs

You must be able to show proof of purchase.

The Paint Anchorage Team personnel in a timely manor will inspect requests for warranty work before repair work is done in the area of faulty workmanship.

NOTE: We will match the paint color as best as we can however, it might not match perfectly due to paint fading from the sun and/or weather conditions. Also, the summers get quite busy for us and we would like you to have a little patient’s with us in order to fit your warranty work in the schedule.

We will normally finish the warranty work in a timely manor, but definitely getting the work done before the summer ends that we were notified of the warranty work. If notified in the winter it will be put in the schedule for the following summer.

What this Limited Warranty does NOT cover and the Contractor will NOT be responsible for…

• Temperature Changes, Settlement, Moisture, cracks caused by frost heaving.
• Damages caused by accidents or abuse to the property after painting like scratches and scuffs
• Damages caused by dents caused by physical impact, structural defects or corrosive materials
• Exterior man door and garage door surfaces damaged during the paint drying process from Bugs going through the paint such as flies, mosquitoes and spiders
• Any work we’re client supplies the old paint or products
• Any surface that maintains a horizontal position – such as stairs, decks, railings, etc.
• If the paint is peeling due to the previous paint layers applied before our paint was applied
• Environmental/Weather related damages due to fire, wind, earthquake and any other acts of uncontrolled nature or natural disasters
• Other such things like mildew, rotten wood, moisture damages, steam consumed areas, rusted or disintegrated materials etc…
• Structural related problems with buildings – building settling into foundation, etc…
• Tan and Bleed or Rust stains bleeding through paint, cedar bleeding, etc…
• Normal wear and tear
• This is a Non-Transferable Warranty – Warranty is void if House is Sold or Transferred

Or any other causes out of the Direct Control of the company. In addition…

This Limited warranty shall not cover any work that was not performed by the company.

It also does NOT include surfaces made of, or contained:

Galvanized metal, steel walls, Surfaces that are stained, walked on, wood sills, sun exposed varnish or painted areas.

Cracks in existing surfaces will be properly prepared as indicated at the time of the job, but re-emergence of such cracks will not be covered.

Surfaces that use Raw Hide material like Timberflex Sealer. When the customer wants to apply paint over an existing product like this on the house or building. When NOT taking the proper preparations to apply new paint products.

Go here for an in depth explanation of why we do NOT cover painting over these types of products.

Again – The Paint Anchorage Team will furnish all labor and materials needed to honor this Limited Warranty. Warranty service shall be as prompt as possible and courteous when getting the work done.

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